Factors to Be Considered Before Choosing a Live Chat Software Service

Live chat software

Live chat software, in simple words, is advanced Instant messenger software like yahoo messenger, Google talk or MSN messenger with a difference that it can be incorporated in to any web site and also is bundled with pertinent accessories. Once incorporated, this software will help the webmasters, live support executives and / or outsourced chat operators to track the web site visitors in real-time and they can invite the visitors for online chat like how the real sales person approaching the customer in a physical store for help. If the visitor accepts the chat invitation, then the visitor and chat operators can have a live chat session.

Likewise, visitors can also call for the help using chat icons on the e-commerce websites for pre-sales queries. Once the visitor requests for the chat, chat operators will get the notification and sound alerts about chat request. After the chat request is accepted, visitors can ask any questions online.

How live chat software works

Online chat software is a bundle of services that will enable a communication channel between the website’s visitors and site owners or moderators in real-time. Normally, It consists of three major modules, namely, Operator console or chat application, Chat server and chat window. Chat Software providers will provide a small HTML code after the sign-up and site owners has to integrate this code in their web pages for enabling live support service.

If any one visits the live support software integrated website, the embedded script will post the new visitor data to the online chat server and in turn, server will pass the new visitor information to the live operators. After receiving the new visitor data from the server, operator console application play the sound to alert the operators about new visitors. Operator console will also display information like city, state and country, key words they used in search engine to reach the site, previous visitor history if any and chat messages if any. This information will help the operator to understand the importance of the visitor

Benefits for live chat software fmwhatsapp

The traditional way of providing customer service using telephones or emails has gotten a facelift. With the help of chat systems, business owners can now give their customers the option of getting the level of customer service that they deserve through chat system. Below are the benefits of having chat software over the conventional methods.


  • Know your web sites visitors in real-time
  • Help the web site visitor at their point of need
  • Rapidly Resolve Pre-sales inquiries:
  • Increase your operator efficiency and Productivity
  • Increase your sales volume
  • Decrease your operating costs
  • Increased Customer Satisfaction & brand loyalty


What are all the businesses those can use live chat software?

Support Chat software can be utilized with great efficiency literally by any business which has the web and online facility. It can be used in the following business or industry for their sales and customer support. Chat software is ideal solution for real estate agents, realtors and appraisers to handle the house purchase queries and follow-up. Web hosting companies, web designers, Financial brokers, E-commerce websites, Exporters, Software companies, Online game websites, Insurance companies, banking and almost all the business which deal the customers via websites.

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